In the FAQ you can find some common questions among our clients, if you have other questions please write to [email protected]
Is it necessary to create an account as a customer to make my purchase?
No, it is not necessary to create an account. But we recommend creating one so that you can have at your disposal the information of your order by entering your account.
How can I create a customer account?
Enter the main menu or menu located at the bottom and click on "My Account", at the bottom of the form you will find the link to the account creation with the phrase "Do not have an account? Click HERE".
At the bottom of our website you can find the registration box to our Newsletter, just enter your email address
Which payment methods do you accept?
We accept Debit and Credit Cards including Visa, Mastercard, American Express, Discover, and you can also pay using your PayPal account.
Can I cancel my order before it is shipped?
You can cancel your order before it is shipped by sending us an email to [email protected] indicating the details of your order if the order has been shipped you will have to proceed according to our Returns and Exchanges policy.
Can I change my order before it is shipped?
You can change your order before it is sent, writing to [email protected], indicating the details of your order, if the order has been shipped you will have to proceed according to our Returns and Exchanges policy.
What is your delivery time?
For the Mexican Republic (Mexico), the delivery times to the parcel service are 3 to 5 business days after the confirmation of payment, plus the delivery time of the parcel service to the customer ranging from 1 to 3 business days. In the case of the United States of America, delivery times range from 8 to 12 calendar days. A tracking number will be sent to you via email.
Is shipping free of charge?
It is free for the entire Mexican Republic (Mexico), for the United States of America, it has a charge.
How can I know the status of my order?
At the moment of the shipment, a link or a tracking number will be sent to your email that will help you track your order.
How do I care for and clean Anna Sophia's jewelry?
The polished or shiny surfaces of the silver pieces can be rubbed with a silver cleaning cloth. The piece is rubbed with the cloth until the piece is clean. If the jewelry piece is composed by other materials such as pearls, stones, natural materials or other material, the cleaning cloth should only be used on the silver. The cleaning cloth should not be used on jewelry or parts of the jewelry piece that have a matte texture. The cleaning cloth should not be used in silver plated or gold plated pieces. In gold pieces the cleaning cloth can also be used, following the same instructions to clean the silver. The pieces or parts of white gold should never be rubbed with the cleaning cloth, this damages the platinum layer that on the white gold. Another way to clean the gold parts is to use some alcohol in a rag; This helps to eliminate grease and / or dirt accumulated on the gold surface of the piece. Other parts of the piece that are made of other materials such as pearls and stones can be cleaned with a slightly damp cloth.